Welcome to Manage My Moves! We are committed to ensuring a seamless experience for our customers as they integrate our system into their operations. This document outlines the onboarding process, including key steps, timelines, and support, as well as our cancellation policy.
Sign-Up: Once you have registered for Manage My Moves, you will receive a welcome email containing a link to set up your account. This email will guide you through creating your account, setting a password, and logging into the platform..
Initial Setup: After your account has been activated, you will be prompted to configure the basic settings of your account. This includes adding company details and setting up users and permissions.
Customisation: Depending on your subscription plan, you can customise the platform to better suit your business needs.
Onboarding Training: We provide comprehensive training sessions to help your team get up to speed with our platform. Training can be conducted via webinars, one-on-one sessions, or in-person (subject to location).
Ongoing Support: Our customer support team is available 9 AM to 5 PM UK Time to assist with any issues or questions you may have during the onboarding process. You can reach us via email, phone, or live chat.
Launch: Once everything is in place, you can start using our platform for your logistics operations. We will continue to monitor your account closely during the first few weeks to ensure a smooth transition.
Submitting a Request: If you decide to cancel your subscription, please contact our customer support team to initiate the process. Cancellation requests must be submitted via email.
Notice Period: A minimum of 30 days’ notice is required to cancel your subscription. This notice period allows us to process your request and ensure there is no disruption to your operations.
Data Retention: Upon cancellation, your data will be retained in our system for a period of 60 days. During this time, you can email us and request an export of your data.
Data Export: You will receive the exported data in a standard format (e.g., CSV, XML) during the 60-day retention period. After 60 days, all data will be permanently deleted from our systems.
Prorated Billing: If you cancel your subscription before the end of your billing cycle, your final bill will be prorated based on the number of days you have used the service.
Refund Policy: We will offer refunds for unused portions of your subscription.
Access Removal: Once the cancellation process is complete, all access to the platform will be terminated. Ensure you have requested to export your data before your access is removed.
Reactivation: If you wish to reactivate your account after cancellation, please contact our support team. Reactivation may incur additional fees and will be subject to our current terms and conditions.
For any questions or assistance with onboarding or cancellation, please contact us at:
Email: info@managemymoves.com
Phone: 0330 1240 292
Live Chat: Available on our website www.managemymoves.com
Manage My Moves is committed to providing you with the best service possible. We are here to support you every step of the way, whether you are just starting out with our platform or choosing to end your subscription.
Thank you for choosing us!
Team,
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